Booking Terms
What applies when you book a site visit on our booking page: arrival windows, confirmation, changes and cancellations.
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1. About these terms
These booking terms apply to a visit that you book on our booking page. They are part of, and should be read with, our Terms of Service and Privacy Policy. By booking you confirm that you have read and accepted them.
2. What you can book
- A free site survey for CCTV and security systems, internet and networking solutions, or home Wi-Fi and internet solutions. We look at the property, listen to what you need and plan the work with you. A written plan and quote follow.
- A maintenance or repair visit to look at a fault on a system that is already installed. This visit is chargeable, and it is marked as chargeable when you choose it.
3. Days and arrival windows
The booking page shows the days and arrival windows that are open. Times are Dubai time, and closed days and public holidays cannot be chosen. A window is the period in which our technician arrives, not an exact time. Places in each window are limited, so a window that is full cannot be chosen.
4. Confirmation
When you send a booking you receive a reference, and your booking is a request until we call you to confirm it. We call to confirm every booking. If you gave an email address, we also send a message about your booking.
5. Your reference and private link
Your reference and the private link in your confirmation let you view, move or cancel your booking. Keep the link private, because anyone who has it can change the booking.
6. Changing or cancelling
- You can move or cancel a booking online up to 24 hours before its arrival window begins.
- After that, please contact us directly through the details on our contact page.
- When you move a booking, we call to confirm the new time.
7. Free and chargeable visits
Our site survey is free of charge. A visit to look at a fault on an existing system is chargeable, and we confirm the charge when we call you. Any work after a visit is agreed in a written quote before it begins, as set out in our Terms of Service.
8. Access and someone to meet us
Please make sure that someone who can give us access to the property is there during the arrival window, and that the address and contact number you gave are correct. If we cannot reach you or get in, we may need to rebook the visit.
9. If we need to change a visit
If we are unable to arrive in the window you chose, we will contact you to agree another time.
10. Your information
We use the details you give in your booking to arrange and carry out the visit and to contact you about it. Our Privacy Policy explains what we collect and how we use it.
11. Questions
If you have a question about a booking, please get in touch through our contact page. You will find our phone number, WhatsApp number and email address there.